If you have received the damaged product or a wrong product, please mail us at support@swahaproducts.com.
We will arrange a pick up and dispatch a new piece.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@swahaproducts.com. If your return is accepted, we’ll send you the address where to send your package. Items sent back to us without first requesting a return will not be accepted.
Address:
SWAHA, 23, Mount Joy Road, Parallel to Bull Temple Road, Basavanagudi -560019, Bangalore Karnataka, India
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.